Definition
A scam where an AI-generated voice calls a company's contact center or a customer, impersonating a real person or a trusted bot, to trick a human or system into revealing money, credentials, or sensitive information. It is the phone-call equivalent of a fake chatbot pretending to be legitimate.
Why it matters
Contact centers are high-volume, low-friction targets; vendors report AI-powered voice attacks up roughly 168%, meaning fraud losses and reputational damage can scale fast without new detection controls.