Definition
The risks that come from how employees and teams actually use AI on the job — over-reliance, loss of skills, burnout, and poorly-trained staff — as opposed to technical model risks. Boards routinely overlook this dimension while chasing productivity gains. It is the people-side envelope around an AI rollout that determines whether it works or causes harm.
Why it matters
This is often the actual cause of AI project failure and hidden risk, and it is the one dimension boards can influence directly.