What happened
ServiceNow unveiled (Aug 4, 2026) six new autonomous security products plus AI agents under its 'Shift Zero' push, including Agentic Exposure Management, a Vulnerability Resolution AI Specialist that can auto-push low-risk patches, Agentic AI for Cyber Physical Security (via Armis), AI Agent Access Security and Non-Human Identity Remediation (via Veza), and a Tier 2 SOC AI Specialist that can autonomously execute multi-phase incident response.
Why it matters
This is ServiceNow's first major security launch since closing its $7.75B Armis and ~$1.3B Veza acquisitions, unifying exposure management, cyber-physical/OT security and NHI remediation into an autonomous, cross-domain platform aimed at closing 'zero exposure' gaps across 70+ fragmented tools.
Applicability
Enterprise security operations and GRC teams already on ServiceNow, especially those with OT/medical-device exposure or heavy machine-identity sprawl, should evaluate.